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Processing lead-times vary by item and warehouse location. Most items RD Home offers will arrive at your doorstep in 2-7 business days if they're shipping parcel. For items that need to be shipped LTL, it can take up to 21 days for your products to arrive via truck delivery.
Merchandise returns need authorization regardless of reason. Any returns due to buyer remorse must be in the original package, re-sellable condition, and returned within 30 days of receipt at the customer's expense. Credits will be given once received back at the warehouse and determined in good condition.
In order to access a return authorization number, please email: returns@rd-home.com or call our customer service representatives Monday - Saturday from 9:00AM - 5:00PM PST: +1 844-983-2265. To be eligible for a return, your product must be in the same condition in which it was delivered to your residence.
We take your privacy seriously. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We do our best to distribute in-stock furniture and home goods 24/7, but from time-to-time popular products go out-of-stock. If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification when stock levels are replenished.
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