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Our Policies
This overview describes how www.rd-home.com handles refunds through our exclusive distributors assigned return policies for manufacturer defects and buyer remorse.Â
After reviewing this policy, if you have additional questions, want more information about our policies, or would like to make a complaint, please contact us:
Email:Â returns@rd-home.com
Phone Number: +1 (844) 983-2265
Address: RD Home Essentials, LLC, 600 1st Avenue, STE 102 PMB 2114, Seattle, Washington, 98104
MANUFACTURER DEFECTSÂ
We have a 30-day guarantee against all manufacturer defects. Returns are only accepted with a return authorization number. In order to access a return authorization number, please email: returns@rd-home.com or call our customer service representatives Monday - Saturday from 9:00AM - 5:00PM PST: +1 844-983-2265.
Be prepared to provide an explanation for this return request, including a picture of the faulty design or damaged item. To be eligible for a return, your product must be in the same condition in which it was delivered to your residence.Â
BUYER REMORSE
Merchandise returns need authorization regardless of reason. Any returns due to buyer remorse must be in the original package, re-sellable condition, and returned within 30 days of receipt at the customer's expense. Credits will be given once received back at the warehouse and determined in good condition.Â
In order to access a return authorization number, please email: returns@rd-home.com or call our customer service representatives Monday - Saturday from 9:00AM - 5:00PM PST: +1 844-983-2265. To be eligible for a return, your product must be in the same condition in which it was delivered to your residence.Â
Effective 10/01/2022 all returns are subject to a 10% restocking fee. Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.Â
NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
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common questions
Processing lead-times vary by item and warehouse location. Most items RD Home offers will arrive at your doorstep in 2-7 business days if they're shipping parcel. For items that need to be shipped LTL, it can take up to 21 days for your products to arrive via truck delivery.Â
Merchandise returns need authorization regardless of reason. Any returns due to buyer remorse must be in the original package, re-sellable condition, and returned within 30 days of receipt at the customer's expense. Credits will be given once received back at the warehouse and determined in good condition.Â
In order to access a return authorization number, please email: returns@rd-home.com or call our customer service representatives Monday - Saturday from 9:00AM - 5:00PM PST: +1 844-983-2265. To be eligible for a return, your product must be in the same condition in which it was delivered to your residence.Â
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We do our best to distribute in-stock furniture and home goods 24/7, but from time-to-time popular products go out-of-stock. If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification when stock levels are replenished.
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